Return Policy

1. Introduction to Return Policy

At Jeryhoutston, we are committed to ensuring that you are completely satisfied with your purchase. However, we understand that sometimes returns are necessary. Our return policy is designed to be fair and transparent, providing you with the necessary information to easily return or exchange your items. This policy covers the return, refund, and exchange process and provides the details you need to know to handle any issues related to your order.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.

  • Condition: Items must be unused, unwashed, and in the original packaging. Any items showing signs of wear, damage, or use will not be accepted for return.

  • Non-Returnable Items: Certain items are non-returnable, including:

    • Personalized or custom-made products

    • Clearance or final sale items

    • Gift cards or vouchers

    • Underwear, earrings, or other intimate products, for hygiene reasons

3. Return Process

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer service team at centerteam@jeryhoutston.com with your order number and a brief explanation of the return reason.

  2. Return Authorization: Once your return request is approved, we will send you a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.

  3. Package the Item: Carefully package the item in its original packaging, ensuring that it is protected during transit. Include a copy of the original receipt and the RMA number.

  4. Shipping the Return: Ship the return to the address provided by our customer service team. Please use a trackable shipping service to ensure that the return is received.

4. Return Shipping Costs

  • Domestic Returns: For returns within the United States, customers are responsible for the return shipping costs unless the item is defective or incorrect.

  • International Returns: For returns from international locations, the customer is responsible for all return shipping costs and customs duties.

  • Free Returns: If your item is defective or incorrect, we will cover the return shipping costs and arrange for a free return label.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. If the refund cannot be processed back to your original payment method (e.g., if the card is expired), we will issue store credit.

  • Partial Refunds: If the returned item is not in its original condition, or if it is returned outside of the specified timeframe, a partial refund may be issued. Any items that are missing parts or are damaged will not qualify for a full refund.

  • Restocking Fees: Some returns may incur a restocking fee of 10% if the item is not returned in its original condition or packaging.

6. Exchanges

We offer exchanges for products of the same value. If you would like to exchange an item, please follow the return process outlined above and specify the item you wish to exchange it for. If the new item is more expensive, we will charge the difference.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at centerteam@jeryhoutston.com. We will ask for photographic evidence of the damage or defect. Upon verification, we will provide a full refund or send a replacement, depending on your preference.

  • Damaged During Shipping: If your product is damaged during shipping, please take photos of the damaged packaging and product and contact our customer service team right away.

  • Manufacturer Defects: If the defect is from the manufacturer, we will exchange the item or issue a refund based on the availability of stock.

8. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged. These include:

  • Personalized products: Any items customized with your name or other details.

  • Final sale items: Items marked as “final sale” or “clearance” cannot be returned.

  • Intimate apparel: Including underwear, swimwear, and earrings, due to health and hygiene regulations.

9. Refunds vs. Store Credit

If you choose to return an item and prefer not to get a refund to your original payment method, you can opt to receive store credit instead. Store credit can be used for any future purchases on Jeryhoutston.com.

10. Special Return Policies for International Orders

International customers should be aware that shipping costs, customs duties, and taxes are non-refundable in most cases. If you are returning an international order, please ensure that you fill out the correct customs paperwork to avoid any delays.