1. Introduction to Shipping Policy
At Jeryhoutston, we strive to provide a smooth and convenient shopping experience for all our customers. Our shipping policy outlines the terms and conditions that govern the shipping of products from our online store. We want you to feel confident that your orders are handled with care and delivered in a timely manner. We aim to be transparent about how we handle shipments and delivery, and we encourage you to reach out to us if you have any questions or concerns regarding the shipping process.
2. Shipping Locations and Coverage
We currently offer shipping services to customers in the United States and internationally. Our products can be shipped to most locations worldwide, including countries in Europe, Asia, Australia, and North America. However, please note that some regions may be restricted due to logistical issues or customs regulations.
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Domestic Shipping: We provide shipping to all 50 states within the United States. Shipping fees are calculated based on your location and the weight of your order.
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International Shipping: We also ship to over 100 countries worldwide. Delivery times and shipping rates will vary depending on the destination country. International customers are responsible for any customs duties, taxes, and fees that may apply upon arrival.
3. Shipping Methods and Partners
At Jeryhoutston, we work with trusted carriers such as UPS, FedEx, DHL, and USPS to ensure your orders are delivered in a safe and timely manner. We offer a variety of shipping methods depending on your preferences and location. Shipping speeds and costs will vary accordingly.
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Standard Shipping: This is the most economical shipping option. Delivery times for standard shipping typically range from 5-7 business days, depending on your location.
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Expedited Shipping: If you need your order faster, you can select expedited shipping at checkout. Expedited orders usually arrive within 2-3 business days.
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Express Shipping: For urgent deliveries, we offer express shipping options that guarantee delivery within 1-2 business days.
Tracking information will be provided for all orders once the item has been shipped. Customers can use the tracking number to monitor the progress of their delivery.
4. Shipping Costs
Shipping costs are determined based on several factors, including the size and weight of your order, the destination, and the shipping method selected. At Jeryhoutston, we strive to offer competitive shipping rates, and we offer free standard shipping on orders over $50 within the United States.
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For orders under $50, a standard shipping fee of $5.99 applies within the United States.
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International shipping costs vary based on the country and weight of the order. You will be provided with an exact shipping cost during the checkout process.
5. Order Processing Time
Once your order is placed, we begin processing it immediately to ensure it is shipped as soon as possible. Processing typically takes 1-2 business days. During periods of high demand, such as holidays or sales events, processing times may be slightly longer.
Please note that orders placed on weekends or holidays will be processed on the next business day.
6. Delivery Times and Delays
Delivery times vary based on your location and the shipping method selected at checkout. We provide estimated delivery windows during the checkout process, but please be aware that unforeseen circumstances (such as weather conditions or customs delays) may cause delays.
We are not responsible for delays caused by the shipping carrier, but we do our best to keep you updated on your order’s status. If your shipment is delayed, we will notify you as soon as possible and assist you in tracking the order.
7. Lost or Damaged Shipments
In the unfortunate event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. If your package is lost, we will either issue a full refund or send you a replacement, depending on your preference.
For damaged items, we ask that you provide photographic evidence of the damage so we can process your claim efficiently. Our goal is to ensure that you are satisfied with your purchase and the condition in which it arrives.
8. Address Accuracy
It is crucial that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses. If you realize that you made an error in your shipping information, please contact our customer service team as soon as possible.
We may be able to update the address if the order has not yet been processed for shipping. However, once the order has been dispatched, we cannot change the shipping address.
9. Restricted Shipping Areas
There are certain countries or regions where we are unable to ship due to logistical or regulatory constraints. These areas may include remote locations or countries with high customs fees. If you live in one of these areas, you will be informed during checkout, and we may offer alternative shipping solutions if possible.
10. Shipping Insurance
To ensure that your order is protected during shipping, we offer an optional shipping insurance service. If you choose this service, your order will be covered in case of loss, theft, or damage during transit. The cost of shipping insurance will be added to your total order during checkout.
11. Shipping During Holidays
During holiday periods, shipping times may be affected due to increased order volume and carrier backlogs. We recommend placing your order well in advance of major holidays to ensure timely delivery. We will provide you with updated shipping times as soon as they are available.